Plain-language summary
The full, jurisdiction-specific terms of service are being prepared with counsel and will replace this draft before general availability. The plain-language summary below describes how we intend the agreement to work.
Section 01
Account usage
You must provide accurate information when creating an account, keep your credentials secure, and notify Before Service promptly of any unauthorized access. Each user must have their own credentials — shared logins are not permitted.
Section 02
Acceptable use
Before Service is a tool for restaurant operators. You agree not to:
- Use the service to violate any applicable law or third-party right.
- Reverse-engineer, scrape, or attempt to extract proprietary models or other customers' data.
- Upload data you do not have the right to upload.
- Resell, white-label or sublicense the service without a written agreement.
- Disrupt, overload or attempt to compromise the security of the service.
Section 03
Subscription terms
Paid-plan scope, cadence, renewal, and refund terms are shown before purchase and recorded with the order. Changes to an active plan follow those accepted order terms.
Applicable taxes are added at checkout based on the billing address on file.
Section 04
Data ownership
You own your restaurant operational data. You grant Before Service a limited license to process that data solely to provide the service to your organization, generate the outputs you request, and maintain the security and integrity of the platform. We do not sell your data. We do not use it to train cross-customer models without your explicit, written consent.
Section 05
User responsibilities
Before Service produces recommendations. The decisions a manager makes — what to prep, who to staff, what to re-price — remain the responsibility of the operator. You are responsible for compliance with employment, food safety and other laws applicable to your business.
Section 06
Limitation of liability
To the fullest extent permitted by law, Before Service Solutions, Inc. is not liable for indirect, incidental or consequential damages arising from use of the service. Aggregate liability for any claim is capped at the fees paid by the customer to Before Service Solutions, Inc. in the twelve months preceding the event giving rise to the claim.
Customers indemnify Before Service Solutions, Inc. against third-party claims arising from data they upload or operational decisions they take based on recommendations.
Section 07
Service availability
We aim for high availability and operate with redundant infrastructure. Scheduled maintenance is communicated in advance. We do not guarantee uninterrupted service. Status and incident history will be published at a public status page before general availability.
Section 08
Termination
You may cancel your subscription at any time from billing settings or by contacting [email protected]. We may suspend or terminate access for violation of these terms, with reasonable notice where possible. After termination, your data is retained for the limited window described in the privacy policy and then deleted.
Questions
Email [email protected] and we'll route your request to the right team at Before Service Solutions, Inc..
Before Service Solutions, Inc.594 Columbia Rd Ste 210, Boston, MA 02125, United States+1 617 821 5031