Privacy at Before Service.

We collect the minimum data needed to operate Before Service and produce the pre-service brief. We never sell or rent your data.

• Account data — name, work email, role and the organization you belong to.
• Restaurant operational data — sales, schedules, menu items, recipes, ingredient costs, inventory counts and waste logs imported or connected by you.
• Uploaded files — CSV imports you provide for any of the workflows above, including any sample data you choose to upload.
• Usage data — pages opened, actions taken in the app, and basic device data used for security and product improvement.
• Support data — messages you send to us and the context we need to resolve them.

Restaurant operational data is the most sensitive data you trust us with. It is used solely to generate forecasts, prep plans, menu margin recommendations, labor guidance and the Pre-Service Brief for your organization. It is not used to train cross-customer models without your explicit, written consent.

Account data is used for authentication, role-based access control and to send you product and security communications. You can update or delete your account information at any time from the settings area or by emailing [email protected].

Files you upload (sales history, item sales, recipes, inventory counts, supplier prices, labor shifts, waste logs) are stored in your organization's workspace, scoped to your locations, and accessible only to users you have invited with the correct role. You can delete uploaded files from the import history at any time.

We collect aggregated usage data to operate, secure and improve the product. Where we use third-party analytics, those providers process data on our behalf under agreements that restrict their use to Before Service.

We use a small set of essential cookies for authentication and security, and may use limited analytics cookies for aggregated product improvement. See the cookie policy for the full list.

Operational data is retained while your account is active and for a limited rolling window after cancellation to allow you to re-activate without data loss. After that window, data is deleted or anonymized. The exact retention windows will be published in the final policy alongside legal review.

You can request export or deletion of your organization's data at any time by emailing [email protected]. Owners can also export their data from the settings area. Verified deletion requests are typically processed within 30 days.

Before Service uses a small number of vetted sub-processors for hosting, authentication, email delivery, analytics and AI inference. The current sub-processor list is published on the data processing page and updated whenever a sub-processor is added or removed.

Customers on annual plans receive 30 days' written notice before a new sub-processor is engaged.

For privacy questions or to exercise your rights, email [email protected]. For everyday support, email [email protected].