Return and refund policy.

You can cancel at any time directly from settings → billing inside the product. Cancellation stops the next renewal — your workspace stays active until the end of the current billing period.

You can also email [email protected] for help with a cancellation request.

Monthly subscriptions are billed in advance for the upcoming month. After a billing cycle has started, the current month is non-refundable. Cancelling stops future renewals; you keep access until the end of the paid period.

The refund terms that apply to an annual subscription are shown before purchase and recorded with the order. Contact support to request a review under those terms.

Cancelling renewal does not change the current paid term unless the recorded order terms say otherwise.

Mid-term plan changes (downgrades, location changes) are handled on a case-by-case basis — typically a prorated credit applied to the next invoice rather than a cash refund.

If a material issue prevents you from using Before Service for an extended period, we will work with you on an appropriate credit or refund regardless of the standard windows above. Examples:

• Persistent product outage attributable to us.
• Failure to deliver a contracted feature within the agreed timeline.
• Billing error on our side.

The fastest path is always to email [email protected] with a short description and the affected workspace.

Data handling after cancellation follows the retention terms presented with your subscription and our Privacy Policy. You can request deletion via support.

Refund requests, billing questions, and cancellation help all route to [email protected].